day 782: Who You Gonna Call?

For every child of God defeats this evil world by trusting Christ to give the victory. and the ones who who win this battle against the world are the ones who believe that Jesus is the Son of God.

Anyone who has ever run or led a customer call center knows how it important it is to teach the customer service representatives how to handle a conflict that escalates. Any of us who have ever spoken to a customer service rep also knows how important this can be to the impression and the experience of that company. Being a good customer service person is both skill and art. Being able to listen to hear the level of frustration of the caller and then diffuse that in a way that feels productive and helpful is the art. The skill comes in how to handle the difficult problems that escalate and seem to be going out of control. Knowing when to call on the supervisor, before the customer calls on them is also key. But, every call center needs to have a protocol for how and when to delegate up the problem. I once was exposed to a company whose employee complaint levels were going through the roof and their morale into the basement. When diagnosed it was all about the decision by the corporate HQ to not allow the call centers to push a problem into the HQ staff, no matter how bad the situation became. The senior execs thought they were doing good by allowing for problems to be resolved locally. The call centers felt abandoned and that HQ didn't care. We all need someplace and someone to call when we have reached the end of our rope. Our customers, consumers, vendors, partners, shareholders and employees all need it. And, yes, for some of those the CEO and/or the Board needs to show up. It's worth thinking about where and how far can those who have complaints about your company or organization go? Who are they gonna call?

In 1 John we are told, as believers, where the buck stops. What is so amazing about our God is that it's a one stop hotline to the resolutions of our problems, worries, fears, and concerns. All we have to do is believe and then have the faith to allow God to do His work. Sounds so simple doesn't it? It is the perfect and most elegant of all support systems. Thinking through the current problems on our plate, big or small, which ones are we still hanging onto thinking that we can solve them ourselves or have put them in the hands of another person thinking they can solve them for us? If they are there, then why haven't we sent them up God too? There is no complaint or or problem too big or too small that He doesn't want to resolve for us. He never cuts us off from His "HQ". And when we ask, "Who you gonna call?", He is right there with us ready for that call. So, today, who are you gonna call?

Reference: 1 John 5: 4-5 (New Living Testament)